Booking Conditions

For availability enquiries e-mail us and we will back to you within 24hrs. To reserve and confirm any program for groups or individual clients the following information is required and must be sent to us via e-mail. All information will be held in confidence and will be releases only to the appropriate individuals

Full name, Date of birth, nationality, passport number, sex,  home address, City/state, country, phone number, e-mail, occupation, food requirement, allergies, health information, special interest, Is there anything else you think we should know?Please describe:

In order to ensure reservations for hotels, flights, bus tickets, train tickets, guides, etc and to cover our administration costs we require a 100% payment deposit to be paid.

We have the following methods of Payment:

1º Through our bank account in Peru

Deposits are to be paid by Bank Direct Transfer into our bank account, and all bank transfer fees are to be paid direct by the client. If making a deposit from abroad, the bank will charge you a fixed rate for your transaction.

Our Bank Account Details:

Account Name: Peggy Maria Morante Macedo
Account Number US $: 285-13797378-1-10
Name of Bank: Banco de Crédito del Perú
Address of Bank: Av. Sol N°189
Phone Number:(0051-84) 260800 / 263577
Swift Code: BCPLPEPL

2º Online Payments

You can pay using our ONLINE PAYMENT system available at our homepage.

3º Western Union

Another way to do your payment from abroad  is using Western Union, a global transfer service which has a large network of offices around the world, if you made the payment trhough Western Union we need the code number of your transaction.

This is the name of the receiver in Peru:

Names: Peggy Maria
Last Names: Morante Macedo.
ID: 40200213.
Address: Ramón Castilla 836 Wanchaq.
Telephone number: (0051-84)242457
Destination: Cusco - Peru
 
RESERVATION CHANGES

If you want to change your reservation, please let us know at least 46 days before your arrival.

PRICING

All prices are in US$, hold for a calendar year and will be reevaluated and adjusted at the end of each year, all prices will be confirmed at the reservation moment and will be ensured with the payment. Prices include all the services specified in each itinerary.

CANCELLATIONS

Cancellations are accepted via fax  or e-mail, the penalties incurred for cancellation of services will depend on the date of cancellation according to the following list

Less than 7 days prior to arrival time: 100 % cancellation charge
Between 8 – 15 days prior to arrival time: 75% cancellation charge
Between 16 – 30 days prior to arrival time: 50% cancellation charge
Between 31 – 45 days prior to arrival time: 35% cancellation charge
More than 46 days prior to arrival time: only the bank charges will not be refunded
In case of no-show, there is no refund.

Cancellations of Inca Trail reservations:

The costs of entrance tickets to the Inca Trail of clients, cooks and porters are non-refundable, because these services are reserved and paid in advance, at the time of booking and therefore the deposit required is non-refundable.

TRAVEL AND MEDICAL INSURANCE

We strongly recommend the use of a travel and medical insurance plan to extra expenses of unavoidable cancellation due to illness, accident, emergency evacuation, costs incurred due to flight delays, personal baggage loss, schedule changes, missed connections, delays caused by bad weather, strikes, natural disasters, or other causes. If a member of a group gets sick, we take care of him/her by getting a qualified doctor, in these cases extra costs are assumed by the individual client, including hospitalization if necessary. In the case of accident and necessary emergency evacuation, all expenses will be covered by the individual.

LIABILITY